SERVICE SATISFACTION DASHBOARD

Empower your council to optimise service delivery.

Measure, prioritise, track and benchmark community satisfaction with service performance. Reduce the cost of community engagement while supporting strategic and operational decision-making across your entire organisation.

OPTIMISE SERVICE DELIVERY

To make informed, impactful decisions,
you need data you can trust –
and that you can use.

Local governments deliver a wide range of services, often with limited budgets.

Place Score’s Service Performance and Priorities Survey provides robust, actionable insights through a comprehensive and representative dashboard – your Service Monitor. Reduce the cost of community engagement while supporting strategic and operational decision-making across your entire organisation.

Streamline community engagement

Reduce costs without cutting corners – gather feedback efficiently and inclusively.

Drive strategic planning

Align resources and priorities with clear, data-backed performance metrics.

Empower operational teams

Share community insights across departments to improve everyday service delivery.

Trusted by leading Councils across Australia

This is incredibly useful for all of the Council here.
Compared to the old survey, there are different ways of
using it. Previously, it was a small cohort using it.
This will be a much bigger asset for the whole
organisation.

Queensland Regional Council

SERVICE MONITOR FEATURES

Invest in an organisational asset
that works for your team every day,
not just once a year.

Best practice survey design

The only nationally consistent survey that reflects industry best practice and state/territory requirements:

Track and benchmark

Compare your previous results and benchmark with your region, state and country:

Easily identify service strengths and priorities

Support decision making for ‘common good’ or for a specific community group:

Hear the voice of your community

Better understand resident views through searchable ideas that allow you to understand ‘how’ to solve local concerns:

Subscription model that guarantees consistency

Reduce costs and resources by standardising community satisfaction reporting:

Thanks to Place Score we always have access to a high number of respondents without any need to run another survey. It’s well and truly within budget. And it’s a relief that we don’t have to deal with more paperwork. I feel confident because we have high-quality data that we can access whenever we want.

NSW Regional Council

LINK COMMUNITY OUTCOMES WITH COUNCIL OUTPUTS

Measure service satisfaction
and community liveability
to drive resident satisfaction
and effective spending

Over the past 15 years, the most significant shift in engagement methodology has been the move to digital – bringing surveys, workshops, complaints management, and community panels online. However, real innovation isn’t about doing more engagement, but doing it better – streamlining processes while increasing the effectiveness and impact of the outcomes.

ABOUT THE DATA WELL

Empower your teams

Instant community insights
to maximise impact

Place Score’s Data Well provides annual, easy to use and actionable community sentiment data via our combined Liveability Platform and Service Monitor.

Align service delivery with community priorities, reduce costs, minimise conflict, and build confidence – across every project, and your entire organisation.

Represent your community in every decision, without the need for project by project engagement.