Discover how Place Score is helping organisations across Australia and New Zealand.
Landcom, NSW
Landcom needed a rigorous and repeatable way to measure progress against its Healthy and Inclusive Places targets – aligned with its vision to create the world’s most liveable urban communities. In 2023, Place Score partnered with Landcom to design a robust, community-focused framework for performance tracking. The approach uses longitudinal data from the 2023 and 2025 Australian Liveability Census, allowing Landcom to measure outcomes based on what communities truly value.
Landcom’s ongoing partnership with Place Score provides them with a repeatable, evidence-based model for tracking liveability, and benchmarking against local regions and the whole state.
Hornsby Shire Council, NSW
Hornsby Shire Council leveraged Place Score’s liveability data to successfully advocate for and secure millions in state government funding for critical social infrastructure. By using robust, community-derived insights, the council demonstrated clear alignment between local needs and planned growth – particularly in areas targeted for increased housing.
This evidence-based approach not only strengthened their funding submission, but also reinforced their commitment to creating liveable, well-supported communities as housing density increases.
Hornsby has been a Liveability Census partner since 2021, collecting community insights in 2023 and 2025 also. In 2025 the Council committed to aligning Place Score’s 50 liveability metrics with the Community Satisfaction survey ensuring that community outcomes are embedded in strategic planning and delivery priorities.
City of Parramatta, NSW
In 2022, Place Score partnered with the City of Parramatta to develop a long-term place measurement framework for Parramatta Square – a high-profile civic space at the heart of the city. The goal was to go beyond tracking numbers, and instead create a tool for evidence-based decision-making grounded in
real community insight.
This collaborative effort, with mobility data provided by Place Intelligence, was recognised with the 2024 Place Governance Award (Place Leaders Asia Pacific), celebrating the project’s innovative use of data to guide public space management and operations.
City of Kingston, VIC
The City of Kingston needed a clear, community-backed evidence base to support its 4-year strategic review and Health and Wellbeing Plan. Place Score delivered two rounds of LGA-wide liveability research (2020 and 2024), collecting over 9,000 responses. A Place Score facilitated leadership workshop helped embed the Liveability Platform across departments, aligning the organisation around shared goals.
With Place Score’s Liveability Platform, Kingston now has a people-first, data-backed foundation for long-term planning. The integration of community health metrics also ensures future strategies support not just better places – but more resilient communities also.
Noosa Shire Council, Qld
Since 2020, Noosa Shire Council has been using Place Score’s liveability data to guide planning and community engagement. In 2025, the council expanded its efforts by completing its first service satisfaction survey, capturing performance and priority insights directly from the community.
Moving beyond static PDF reports, Noosa now has a live, organisation-wide asset, an interactive platform that makes service performance data easily accessible across departments. This shift empowers the entire organisation to make informed, community-focused decisions, driving continuous improvement in both service delivery and liveability outcomes.
Parkes Shire Council, NSW
Parkes Shire Council first engaged Place Score for the 2021 Australian Liveability Census, capturing baseline insights into what matters most to its community. Building on this foundation, a full LGA-wide liveability study was conducted in 2023 to inform the development of Parkes’ first Liveability Strategy – a landmark move for the regional shire. Demonstrating the versatility and long-term value of community engagement data, the results were also used to shape the 2024 Community Strategic Plan.
In 2025, Parkes again partnered with Place Score to assess the potential community benefit of several major initiatives, including housing, health, and large-scale infrastructure projects. Place Score delivered a tailored assessment framework that provided a clear hierarchy of benefit across the proposals, along with actionable recommendations to maximise social outcomes. This evolving collaboration highlights how evidence-based planning can guide better decisions, from high-level strategy to individual project investment.
City of Greater Geelong
In 2019, Place Score partnered with the City of Greater Geelong to capture community values and measure the performance of over a dozen main streets across the LGA. Among the areas assessed, Little Malop Street pedestrian mall received the lowest performance score, highlighting critical opportunities for improvement. Rather than relying on assumptions, the council used this baseline data to guide a targeted mix of hard and soft infrastructure investments.
Within just 12 months, Little Malop Street saw a 47% uplift in its Place Experience (PX) score, making it the most improved location
across the study. This case highlights the power of using “before” data to drive place-based decision-making – ensuring that evidence, not anecdotes, leads to measurable and meaningful change.
Heart of the City, Auckland New Zealand
In 2023, Auckland’s city centre business organisation, Heart of the City, partnered with Place Score to deliver an Impact Maximiser Report for Queen Street – one of the city’s most iconic shopping boulevards. Over 1,300 people shared what mattered most to them, while 87 users rated their personal experience of the street. This data not only created a vital baseline for future measurement, but also provided clear, community-informed direction for revitalisation and activation efforts.
Crucially, the insights are now being used to engage a broader network of stakeholders, recognising that meaningful transformation of Queen Street requires collaboration beyond any one organisation. With user needs front and centre, Heart of the City is championing a data-driven approach to creating a more vibrant, inclusive, and responsive urban space.
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