Case Studies

Case studies

Discover how we’ve helped make
places better all around Australia

City of Kingston, VIC

The City of Kingston, Victoria, first undertook a full LGA liveability study in 2020 and in 2024 completed their second round. Over the two engagements over 9,000 data sets were collected to form the basis of their deliberative engagement processes, and now their 4-year review. What’s more, new health data collected will help inform their Health and Wellbeing Plan.

A key factor in onboarding this new asset across the organisation was a workshop with the senior leadership team. Members were re-introduced to the Liveability Platform and then invited to consider ways that each department could utilise the results to align the organisation around a shared goal of improved community outcomes.

City of Wanneroo, WA

The City of Wanneroo in Western Australia have aligned their liveability metrics with two organisational strategies: Strategic Community Plan 2021 – 2031 and Place Strategy 2023 – 2027.

Their Liveability Platform data is geographically organised at both the suburb and neighbourhood level. This allows the Council to see what the priorities are for each strategy and how they vary across different locations. Early in 2025 they will be undertaking their third LGA-wide liveability study to use the results in the review and refresh of their SCP.

Northern Beaches Council, NSW

Place Score has been working with the Northern Beaches Council since 2018. Over 3,000 local residents, visitors, and workers contributed to the Care Factor ‘place census’ from across the local government area, and a further 1,000+ people completed a Place Experience assessment of their local main street. The data collected helped the council to understand what the community cares about, how each mainstreet is performing and what the focus of change and investment should be.

Place Score tools applied to this research project:

  • Street PX assessments
  • Town Centre Community Insights Report
  • Place Action Plan
  • Transport Insights Report
  • Local Strategic Planning Statement Insights

Parkes Shire Council, NSW

In 2024, Parkes Shire Council engaged Place Score to review the Parkes Shire Community Strategic Plan 2035+, to assist with data-driven decision making, evidence-based planning and policy development based on the needs and priorities of the community. To inform this review, Place Score analysed the community liveability data collected in 2021 and 2023.

The primary objective was to consider community values, priorities and ideas for improvement in the context of the current Community Strategic Plan and to make recommendations for future amendments and further engagement.

With the data collected, Place Score provided community liveability and satisfaction metrics aligned to the themes of the CSP and identified changes in liveability performance, community values, and priorities between the two years.

Bellingen Shire Council, NSW

As a Council with a smaller population, but the same engagement and reporting requirements of a larger organisation, Bellingen was looking for an all in one solution for their review of their 2026 Our Community Vision and ongoing decision making processes. Place Score worked with the council to develop additional bespoke questions, and to successfully engage with 6% of the Shire’s adult population to deliver both a Community Directions Report and online Liveability Platform.

City of Darwin, NT

In an Australian first, the City of Darwin linked and tracked Council’s 10-year strategy delivery to community outcomes using Place Score tools and data. Working closely with the City, Place Score developed a framework that aligned our 50 metrics with their 5 Strategic Directions. Baseline data was collected in 2019 to determine current performance and identify priorities for investment. This 10-year tracking project positioned the City of Darwin as the leader in strategic place measurement in Australia.

Place Score tools applied to this research project:

  • Strategic alignment framework
  • LGA Town Centre Care Factor
  • Street PX Assessments
  • Darwin 2030 Baseline Performance Report
  • Project Prioritisation Tool

Landcom, NSW

Landcom and Sydney Metro are working together to create great places to live, work, shop and play close to the new Metro North West Line. Place Score was engaged by Landcom to undertake a longitudinal study at three of the North West Metro stations to track the impact of a range of place interventions implemented by Landcom’s Metro Northwest placemaking team. Our objective was to provide recommendations to Landcom regarding what type of place investment makes the most positive impact on place experience. This knowledge will then be used to influence future investments.

Place Score tools applied to this research project:

  • Strategic alignment framework
  • LGA Town Centre Care Factor
  • Street PX Assessments
  • User Mapping
  • Place Impact Tracking Report
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